Apple Investigates App Store Outage as Users Report Error Messages and Downtime

On a recent Wednesday, April 3, Apple reported that it was examining an interruption in the operation of its App Store on iOS and MacOS devices. The company noted that it had garnered 19% of its revenue from the Services category, which includes income from the App Store. Although developers typically retain all the revenue generated through the App Store, Apple earns a commission when users purchase individual apps or make in-app acquisitions.

Apple acknowledged the issue with a statement, "Users are experiencing a problem with this service. We are investigating and will update the status as more information becomes available." The announcement was marked with a timestamp of 6:31 p.m. ET. Individuals shared screenshots on social media depicting error messages encountered when attempting to access the App Store on iPhones.

Technical Problems Across Services

Furthermore, Apple's other services, such as Apple TV+, Apple Music, and Apple Podcasts, also encountered technical difficulties on the same day.

In addition to the recent service disruptions, Apple has faced challenging times, with a 12% decline in shares this year compared to the S&P 500 index, which gained 9%. The U.S. Justice Department's lawsuit against Apple last month alleged that the company exploited the iPhone's popularity to stifle competition.